RideApp Online food delivery and dine in in UAE

Refund Policy


RIDEAPP and the Merchants (as the case may be) reasonably endeavor to comply with your special instructions for an Order. However, in some cases where this is not feasible, possible or commercially reasonable, RIDEAPP and/or the Merchants reserve the right to proceed to prepare the Order in accordance with standard operating procedures. Neither RIDEAPP nor the Merchants shall be responsible to replace or refund an Order which does not conform to special instructions provided by you.

Your order history will only hold your successful orders, and in case of failed online payment, the Order amount will be refunded to your RIDEAPP account as RIDEAPP credit  which will take place within 7-14 days.

Refund Process:

Refunds for transactions will be made onto the original mode of payment. The processing time for refunds is within 10 to 45 days, depending on the issuing bank of the credit card.

Merchant Responsibilities:

The merchant is obligated to clearly detail the return, refund, and cancellation policy on the website. This information is vital to inform cardholders of their rights and responsibilities.

Instances Eligible for Refund:

Refunds will be considered under the following circumstances:

      • The wrong product was sent by the merchant.
      • The product is defective.
      • The product was damaged during shipping.
      • The product is tampered with.

Communication of No Refund Policy:

    • In cases where there is a no refund policy, this information must be clearly communicated to cardholders before they make the purchase decision. This is to prevent misunderstandings and disputes.

By using the RideApp Food Delivery Service, customers acknowledge and agree to adhere to the terms outlined in the Delivery Policy. The company reserves the right to modify or update this policy as needed, with changes becoming effective on the day they are posted. Users are encouraged to review the policy regularly for any updates.

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Refund Policy RideApp - Online Food Delivery and Dine-in in UAE