Frequently Asked Questions
What is RIDEAPP?
Most Frequently Asked Questions is What is RideApp?
RIDEAPP is a leading online food delivery service and dine-in platform that operates in UAE & plan to expand in BAHRAIN. Rideapp – your go-to destination for seamless food delivery and delightful dine-in options. Explore a diverse range of cuisines from top-rated restaurants, delivered straight to your doorstep. Whether you prefer the convenience of home delivery or the charm of dining out, Rideapp ensures a hassle-free culinary journey. Elevate your dining moments with Rideapp’s user-friendly platform, connecting you to the best local eateries. Savor every bite with Rideapp – where food meets convenience and dining becomes an experience.
What does RIDEAPP do?
We simply take your submitted order and send it to the restaurant through a completely automated process, so you don’t have to deal with all the hassle of ordering and we make sure that you receive your order on time, every-time!
Why should I use RIDEAPP on a phone?
How much will it cost me to use RIDEAPP services?
Do you have Debit Card/Credit Card services?
Kuwait: American Express, K-Net, MasterCard, and Visa.
KSA: Apple Pay, MasterCard, SADAD, and Visa.
UAE: American Express, Apple Pay, MasterCard, Visa, and Visa Checkout.
Bahrain: American Express, Benefit (Debit Card), MasterCard, and Visa.
Oman: American Express, MasterCard, Oman Net, and Visa.
Qatar: American Express, MasterCard, and Visa.
Jordan: American Express, MasterCard, and Visa.
Egypt: MasterCard and Visa.
Do you have special offers?
How do I place an order on RIDEAPP?
Go to RIDEAPP app, log in with your account, then place an order from your favorite restaurant.
I entered my email/password combination wrong and now my account is blocked, what do I do?
If you entered the wrong combination of email/password repeatedly up to 5 times, your account will be blocked temporarily. The system will automatically email you a verification link where you need to unblock your account. In this email, we will also ask you to choose a new password.
If I placed an order, how long does it take to receive the order?
It depends on the restaurant’s estimated delivery time. Each restaurant will display its order delivery time in the restaurant’s “Info” section. However, the time may vary depending on the road traffic congestion.
I just placed an order, but I’m not sure if you got it. What do I do?
Once you are logged in to the app, go to the “My Orders” section and see if your order is listed. If your order is listed, then check the order status as “Successful”.
Can I re-order a previous order?
I forgot to add an item to my order, what do I do?
Contact us if you need to add, remove or change items from your order. However, please note that if the restaurant already dispatched your order then any additional items may be accounted as a new order.
I was not happy with my order? Who should I contact?
If you have any issues with your order, you can notify us through the chat bot in your order page within 1 hour for the recent order or by writing to [email protected] and your complaint will be handled by our customer service team or click here to visit contact page.
Can I cancel my order? (subject to strict policy i.e. for late orders, missing items, wrong item, and delay in delivery.)
Yes, you can cancel your order within 5 minutes of placing your order. Please note that you cannot cancel your order later on because your order would have been already processed from the restaurant side. If your order was late for more than 20 minutes beyond the delivery promise time of the restaurant, you may also cancel your order. For debit and credit cards orders please read our debit / credit cards Terms and Conditions.
How long does the online payment refund process take?
The duration of the refund process varies depending on the payment method you used.
For Telr it may take up to 10 to 45 days.
To learn more about our refund policy, we invite you to read our Terms and Conditions.
The order I received was not acceptable, how can I contact you?
If the order you received mismatches the order you placed or if there were missing/wrong items in your order, you can request through in app chat box and our customer team will support your request and our customer service team will dispatch a complaint letter to the restaurant and we will notify you accordingly.
Can I rate or write a review about my recent order?
Yes. You can rate and write a review about your previous order. You can simply go to ‘My Orders’ tab on my account page and click on a particular order to rate/review.
Please note that reviews are subject to our moderation and will be showing on the restaurant section within 24 hours. Please read this section of our Terms and Conditions for more information about our reviews policy.
What is RIDEAPP credit?
(This service is currently available in UAE only)
How do I add credit to RIDEAPP Wallet?
You can purchase amount of 5, 10, 20, 50, 100 200….. AED credit to use on RIDEAPP.
When does my RIDEAPP Credit expire?
RIDEAPP Credit cannot be used past the expiry date, which can be viewed in the RIDEAPP Credit statement.
RIDEAPP Credit purchased by the user expires after 12 months.
When a user receives RIDEAPP Credit as compensation for an order, the credit will have a new expiration date up to 14 days from the date of receipt.
The user will be notified via email when their credit is nearing expiration.
Which restaurants can I place orders from using my RIDEAPP credit?
RIDEAPP POINTS can be used with all the restaurant listed in the Application
Where can I see my RIDEAPP credit balance and statement?
To see your RIDEAPP credit statement, you click on the “RIDEAPP Credit Statement” tab.
For more information about RIDEAPP credit, please read this section of our Terms and Conditions.
How can I contact RIDEAPP?
Frequently Asked Questions – You can contact us anytime through live chat or send your feedback through the chatbot or by email: [email protected]
