Welcome to RideApp Food Delivery, where your cravings meet convenience! We’re committed to ensuring a smooth and timely delivery experience for your favorite meals. we understand that hunger waits for no one. Our dedicated fleet works tirelessly to ensure your food is on its way to you at Fast. Expect prompt and reliable deliveries, so you can savor every bite while it’s still fresh. We’re not just delivering food; we’re delivering moments of joy! Enjoy your favorite cuisines from a variety of restaurants, no matter where you are. Here’s the lowdown on our shipping policy:

Delivery

Shipping Policy – You understand that the available goods offered by RIDEAPP may vary from delivery area to delivery area. By entering your delivery address on the Platform, you will see the Vendors that we make available to you at that time. Delivery areas may expand, shrink or change depending on different conditions such as: weather, traffic, situations of force majeure, etc.

Delivery Time

RIDEAPP shall deliver your Order to the delivery address provided by you. An estimated delivery time will be provided to you in your email confirmation as well as on the order tracking page. However, delivery times shall vary depending on factors that are not controllable (e.g. order quantity, distance, time of day (peak periods), weather conditions, traffic conditions, etc.). 

You can view the remaining delivery time of an Order when you click on ‘My orders’ on the Platform. You acknowledge that the delivery time we provide is only an estimate and Orders may arrive earlier or later. To ensure that you do not miss a delivery of an Order, you should ensure that either you or someone is at the delivery location to receive the Order once an Order is placed.

Proof of Delivery

Please retain the proof of delivery receipt, signed or confirmed by the registered customer.

Shipping Process

The items/goods will be shipped based on the specified conditions and guidelines outlined during the ordering process.

Delivery Fees or Free Delivery:

Details regarding delivery fees or conditions for free delivery will be clearly communicated during the checkout process.

Delivery Time:

Delivery timeframes will be specified based on the destination, whether local or international.

Payment Confirmation:

Customers will receive payment confirmation through the specified method (e.g., email, SMS, or mail) as chosen during the transaction process.

Timing of Payment Confirmation:

The payment confirmation will be sent to the customer within a specified time frame, ensuring prompt acknowledgment of the successful transaction.

Unsuccessful or Failed Deliveries

Without prejudice to any other clauses in these Terms, in cases where we attempt to deliver an Order but we are unable to do so due to the reasons caused by you, including but not limited to:

• no one was present or available to receive the Order;
• customer was uncontactable despite attempts to reach the customer via the phone number provided;
• lack of appropriate or sufficient access to deliver the Order successfully;
• lack of a suitable or secure location to leave the Order.

We will contact you via, among others, in-app call or message, or email, to inform the unsuccessful delivery and next steps. In such cases, RIDEAPP reserves the right to cancel the Order without refund or remedy to you.

At RideApp, we believe in delivering not just meals but experiences. Dive into a world of culinary delights with confidence, knowing that our shipping policy is tailored to make your food journey as enjoyable as the destination. Thank you for choosing RideApp Food Delivery – where every ride is a feast!

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